Customer Service Executive - German & UK Market

Job description

Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns.

Our mission? To bring Surprise and Joy to as many homes as possible.


The role

Today we operate in 5 different European markets, Germany & UK being part of them. Our Customer Service Executive combines several exciting aspects. You will become the expert and the voice for both markets, whilst getting to know the food and beverage industry at a deeper level. Aside from providing excellent service, you'll also contribute to exciting tasks and projects to boost customer experience. Become a part of a fun spirited and dedicated team whilst upskilling yourself in the field of Operations. 

You will

  • Support Degusta Box customers to resolve any easy or complex issues via phone, by email and through social media.

  • Manage and respond to reviews from public sites like Trustpilot or Google.

  • Attend country/team meetings to report on kpis and share qualitative feedback from the markets.

  • Collaborate in tasks and/or projects with the goal to boost customer experience.

  • Execute onboarding and training for new hires (interns or executives).

  • Lend a hand in managing internal administrative Operational aspects.

  • Most importantly, always ensuring a high level of customer service that’ll make our subscribers smile :)

Requirements

This is you

  • You speak German & English at a high level

  • You show strong skills in customer service and treat people with kindness and helpfulness

  • You love teamwork and show good communication and social skills

  • You are organised and have a positive attitude

  • You have basic knowledge of MS Office: Word and Excel

  • You have worked with Zendesk or other similar ticketing tools

You will enjoy

The most important thing we offer in Degusta Box is the combination of a fun Product and great People.

We actively encourage Collaboration, Openness, Positivity and highly value Ownership and Proactivity in everything we do.

We stand out from the rest by offering an innovative, efficient and exciting solution for food and beverage brands all over Europe, delivered by the best teams of professionals - you could be next! 

We also offer

  • Competitive salary

  • Flexibility in schedule - short Fridays & work from home options up to 40%

  • 15 days remote work days from countries within the EU

  • 25 days of holiday a year, and an additional day for seniority after after 3 years in the company

  • Half a day off to celebrate your birthday

  • Discounted Private Health Insurance

  • Discounted membership with Urban Sports Club

  • Central Barcelona office location

  • Dog friendly office

  • Fresh fruit, drinks and loads of snacks

  • Social events such as our rooftop BBQ’s and seasonal parties

  • Fantastic colleagues from all over the world

  • Referral bonus

Got something to bring to The Box? We’d love to hear from you.

Degusta Box is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.