ABOUT US

Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns. Our mission? To bring Surprise and Joy to as many homes as possible!

We believe that a combination of a fun product and great people is what makes us stand out. Our work culture is built on collaboration, openness, and positivity, where ownership, proactivity, and pragmatism are highly valued.

We stand out by offering an innovative, efficient and exciting solution for food and beverage brands all over Europe, delivered by the best teams of professionals - you could be next!

THE ROLE

As our Customer Service Executive, you will become the expert and the voice for both markets, whilst getting to know the food and beverage industry at a deeper level. Aside from providing excellent service, you'll also contribute to exciting tasks and projects to boost customer experience. Become a part of a fun-spirited and dedicated team whilst upskilling yourself in the field of Operations.

YOU WILL

• Support DegustaBox customers to resolve any easy or complex issues via phone, by email and through social media.

• Manage and respond to reviews from public sites like Trustpilot or Google.

• Attend country/team meetings to report on kpis and share qualitative feedback from the markets

• Collaborate in tasks and/or projects with the goal to boost customer experience

• Execute onboarding and training for new hires (interns or executives)

• Lend a hand in managing internal administrative Operational aspects

• Most importantly, always ensuring a high level of customer service that’ll make our subscribers smile :)

THIS IS YOU

• You speak German & English at a high level

• You show strong skills in customer service and treat people with kindness and helpfulness

• You love teamwork and show good communication and social skills

• You have basic knowledge of MS Office: Word and Excel

• You are organised and have a positive attitude

• You have worked with Zendesk or other similar ticketing tools

WHAT DO WE OFFER

• Competitive salary

• Flexibility in schedule - short Fridays & work-from-home options up to 50%

• 15 days of remote work days from countries within the EU

• 25 days of holiday a year, and an additional day for seniority after 3 years in the company

• Half a day off to celebrate your birthday

• Discounted Private Health Insurance

• Discounted membership with Urban Sports Club

• Central Barcelona office location

• Dog-friendly office

• Fresh fruit, drinks and loads of snacks

• Social events such as our rooftop BBQs and seasonal parties

• Fantastic colleagues from all over the world

• Referral bonus
  
  

Got something to bring to The Box? We’d love to hear from you.💥

Degusta Box is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.